Privacy Policy

Privacy Policy Effective Date: 06/18/2025 Your IT Jedi (“we”, “us”, or “our”) is committed to protecting the privacy and security of our clients’ personal and business information. This Privacy Policy outlines how we collect, use, store, and protect the data provided to us through our services.

1. Information We Collect

We may collect the following types of information:

a. Client Contact Information

• Name, business name
• Email address, phone number
• Billing and mailing address

b. Device & Network Information

• IP addresses Device identifiers (e.g., MAC address, computer name)
• Operating system, browser, software versions

c. Service & Usage Data

• Tickets submitted, chat logs, and support records
• System logs and error reports
• Backup data and remote monitoring status

d. Confidential Business Data

• Files, applications, and databases we manage or store on your behalf
• Login credentials or access details necessary to perform services (with secure handling)

2. How We Use Your Information

We use the information collected to:

• Provide and maintain managed IT services
• Monitor and improve system performance and security
• Communicate with clients regarding service updates, alerts, or billing
• Comply with legal and regulatory obligations

3. How We Protect Your Information

We implement industry-standard security measures, including:

• Data encryption (in transit and at rest)
• Secure access controls and MFA
• Regular security assessments and patching
• Confidentiality agreements with staff and third-party vendors

4. Data Sharing and Disclosure

We do not sell your information. We may share it only in these cases:

• With vendors or partners under strict confidentiality to perform services (e.g., cloud hosting providers, backup solutions)
• To comply with legal obligations or law enforcement requests
• With your written consent

5. Data Retention

We retain client data only as long as necessary to fulfill our service obligations or comply with legal requirements. Upon service termination, we will securely delete or return your data as requested.

6. Client Rights

You have the right to:

• Access and review your data
• Request corrections
• Request deletion (subject to service and legal constraints)
• Ask questions about how your data is stored or used

7. Cookies & Tracking (for our website)

Our website may use cookies to improve user experience. You may disable cookies through your browser settings, though it may affect functionality.

8. Changes to This Policy

We may update this Privacy Policy from time to time. Clients will be notified of significant changes.

9. Contact Us

If you have any questions or concerns about this policy, please contact:

Your IT Jedi PO Box 15

Appling, GA 30802

706-755-5394

info@youritjedi.com